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General Issues (with conversion)
- I have setup email forwarding to another account, will that continue to work?
- If I am using a "vacation auto-responder" will that continue to work?
- What approach should I take if I want to be "aggressive" about filtering Spam?
- What approach should I take if I am want to make sure the smallest amount of "legitimate" email isn't filtered?
Installing Spam Filters
- If I added rules on the webmail system will they be
moved over to the new system?
- How can I "whitelist" an email address?
- Why do you recommend I choose to "Move to Spam
Folder"?
- What are the differences between spam filtering levels?
Changing Spam Filters
- If I change my mind on how my filters are set up can
I change them?
Using your email program with Spam Filters
- How do I view the "SpamFolder" that suspected
junk email is being filtered to?
- Do I have to use IMAP instead of POP3?
- Will messages in my "SpamFolder" be deleted
by the filter after a period of time has passed?
- What email programs can be used with the Spam Filter?
General Issues
1. I have setup email forwarding to another account, will that continue to work?
If you were using the old Spam Filter your existing email forwarding
setup will be carried over to the new system in our conversion.
If you would like to set up email forwarding you will need to log in to Webmail and click "Preferences"
at the top of the page. From here, click "Mail Control" on the left and select the "Redirect All Mail To" tab.
Here you can Enable the forward and then enter the email address you would like to forward to
in the field provided. Be sure to click "Save" to save your settings.
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2. If I am using a "vacation auto-responder" will that continue to work?
Much like the "Mail Redirect" the "Vacation Message" functionality
will move upon activation. Selections you have
made with the current Spam Filter will be moved for you during the conversion.
If you would like to set up a new vacation message, simply log in to Webmail and click "Preferences"
at the top of the page. Select "Mail Control" on the left. You should be on the "Vacation Message" tab.
Here you can enable the Vacation Message and add in what you would like to say in the field provided.
Be sure to click "Save" to save your settings.
Beware, this is a tool that can be abused by people sending
spam. Automatically
sending a message upon receipt of an email can alert the junk mail sender
that your account is active.
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3. What approach should I take if I want to be "aggressive" about
filtering Spam?
Enabling the "Low Probability" level of filtering will block the most junk email.
If you select this option,
check your "SpamFolder" at least every 14 days to see if legitimate email was placed there.
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4. What approach should I take if I am want to make sure
the smallest amount of "legitimate" email isn't filtered?
Our testing has shown that very little legitimate email is blocked if you
select the "High" (on by default) or "Medium" levels of spam filtering.
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Installing Spam Filters
1. If I added rules on the webmail system
will they be maintained?
Any rules you added in webmail will be unaltered. More information about setting up rules
can be found here.
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2. How can I "whitelist" an email address?
Should you have an email address that you always want to receive email from, regardless
of whether or not the message is flagged as spam, you simply need to add them to your Contact
List. Anyone in your Contacts is automatically whitelisted.
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3. Why do you recommend I choose to "Move
to Spam Folder"?
The alternative is to delete the message or add a "_spam_" tag onto the
email's subject line. You may find that at times legitimate messages will
be blocked by the Spam Filter.
If
you "Move
to Spam Folder" you
have the opportunity to look through that folder occasionally to check for
legitimate messages that were blocked. If you select "Discard" the
message is deleted, and unrecoverable by anyone. If you select the "Mark as SPAM"
option you will still see those messages in your INBOX, but they will be marked red in Webmail.
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Changing Spam Filters
1. If I change my mind on how my filters
are set up can I change them?
Absolutely! At any time you can log back into the system to make changes. Simply
point your web browser at https://webmail.partnercom.net/pronto/and
click the Preferences button at the top, then click "Mail Control". Form here you can edit your Vacation Message, Mail Redirect, Rules, and Spam Filtering.
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Using your email program with Spam Filters
1. How do I view the "SpamFolder" that
suspected junk email is being filtered to?
To view the "SpamFolder" log into Webmail.
There will be a new folder visible called "SpamFolder" in the list
of folders that also includes your Inbox.
For instructions on how to move an email from your "SpamFolder" into
your INBOX using Webmail, use this link: http://support.partnercom.net/security/movespam.htm.
Instructions on how to remove junk from your "SpamFolder" can be
found here: http://support.partnercom.net/security/deletespam.htm.
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2. Can I use IMAP instead of POP3?
An alternative way to keep an eye on your "SpamFolder" is to use
a different method of checking your email called "IMAP". Most email
programs use the other method of checking for email which is called "POP3".
The primary difference between IMAP and POP3 is that with IMAP you view your
messages on the email server, with POP3 you download the message and view
it from your computer. Using IMAP also allows you to have more than one "folder" for
you to keep email in on the server. When you install the Spam Filters on
your account we automatically create a "SpamFolder" in which we
recommend you store your junk email.
To learn how to change your email program from POP3 to IMAP so you can view
the junk email (and review it for messages that shouldn't have been filtered)
visit our eSupport site for POP3/IMAP conversion!
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3. Will messages in my "SpamFolder" be
deleted by the filter after a period of time has passed?
Each email "box" on our email servers is limited to 250MB. If your
mailbox reaches the 250MB limit (combined from both your Inbox and SpamFolder)
you will not be able to receive new email.
To prevent this from happening we have implemented a system that will remove
messages from your SpamFolder that are older than 15 days. While this will
not eliminate the possibility of you reaching the 250MB limit, it should help.
The important thing is to check the messages in your SpamFolder at least
once every week or two to delete any junk email you don't need.
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4. What email programs can be used with
the Spam Filter and IMAP?
Any email program that provides the ability to use IMAP instead of POP3
for incoming email will work with the Spam Filter system. We have instructions for switching
from POP3 to IMAP for other popular programs on our eSupport
website.
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